Text to focus on acquiring customers in 2026; return to revenue and MRR growth remains priority

Text estimates that at the end of the third quarter of the 2025/26 financial year, the group's monthly recurring revenue (MRR) amounted to USD 6.98 million. This result translates into a decrease of 1.7 pct y/y and 1.1 pct q/q.

The MRR figure includes fixed subscription fees, but does not include pay-per-usage fees, e.g. for additional ChatBot interactions, API as a Service or others. In the future, MRR will include such payments if they are pre-paid.

"This result is even slightly better than what we expected in November, when we reported in our semi-annual report that such a decline was possible," Text's head of investor relations Marcin Droba told the press conference.

The end of the year is a period when there are fewer new customers and many existing customers are saving money, he pointed out.

The estimated value of payments received was USD 21.89 million, a year-on-year increase of 2.1 percent.

Droba pointed out that, summarising the quarter, the company recorded a slight decline in MRR, which was a result of the continuation of trends that had been present for some time. These are a decline in the number of smaller customers, which is largely offset by solid revenue retention, and the acquisition of larger customers.

Quarterly payments for API usage (in the per-usage model and not included in MRR) exceeded USD 100,000 for the first time, after recording an increase of nearly 60 pct q/q.

Droba reported that in the third quarter of 2025/26, the company had improved its liquidity position.

"We received a total of nearly PLN 30 million in refunds from the tax office and fully repaid the working capital loan we had taken out," he said.

"To sum up, 2025 was a period of investment and product development for us. In 2026, we will continue to develop our product offering, but we will focus more on reaching customers, their acquisition, distribution and our visibility," Text's representative added.

He pointed out that the company was looking to the future with optimism.

"In terms of costs, costs for the current quarter are expected to be similar to those of the last two quarters. However, in the longer term, we see opportunities for some optimisation, especially in terms of infrastructure, but these are not a priority at the moment," said Lucja Kaseja, investor relations manager at Text.

"The priority is to return to growth in revenue and MRR. If we see a need or an opportunity that requires an increase in costs, we will do so without hesitation. We believe that we can ultimately improve our margin, but we want this to be primarily driven by top-line growth," she added.

Text is a technology company specialising in text communication and customer service automation solutions. Its product suite includes: LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget, as well as the new Text App suite solution.

The company generates the vast majority of its revenue in US dollars.

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