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PKO BP SAPKO BP lender satisfied with business impact of fully digital mortgage process introduction
Poland's largest lender by assets PKO BP is satisfied with the business impact of the introduction of a fully digital mortgage process and assesses that it will not impair the quality of loans in this segment, the bank's representatives told a conference.
PKO BP made the first stage of the completely remote mortgage process available at the end of September.
"We've had a very positive experience, well over 90 percent of customers who enter the process sign the agreement digitally. We have close to 40 percent of new customers using this process. The results of the last weeks confirm the business theses of this project," the bank's CEO Szymon Midera said.
"In the coming months, we will be extending this process to further segments," he added.
The bank's deputy CEO overseeing the risk management area Piotr Mazur assessed that the product would not affect the deterioration of the quality of mortgage loans.
"I think it will be quite the opposite (...) Good customers go where there is a good process, and we hope that if this process is the best with us then the best customers will use the mortgage at PKO BP," Mazur said.
PKO BP has assumed dividend/share repurchase capacity in its 2025-2027 strategy.
In October, PKO BP's deputy CEO Krzysztof Dresler described the dividend payout band natural for PKO BP as the 50-75 percent range.
"A solid capital base gives us comfort that we can move around the edges of the band, and it is clear which edge from an effort point of view is potentially more difficult. (...)," Dresler said.
"I will be recommending that we be closer to the higher band," he added.
seb/ ao/ han/