XTB fintech to launch 2FA for all customers in Poland; cryptocurrencies first on other markets

"XTB attaches great importance to security. In August last year, we launched a 2FA solution for customers using SMS, and recently also an option with Google Authenticator and Microsoft Authenticator. We are constantly developing this option," said board member Filip Kaczmarzyk during a video conference.

"The most important activities have long been secured by SMS, so any unauthorised withdrawal was possible without additional authorisation. In the coming weeks, we plan to launch the 2FA option for all customers," he added.

He said that XTB wants to complete this in Poland in August and will then roll it out to other branches.

"In the next step, we will add mandatory 2FA when opening an account, as well as additional security for withdrawing funds from eWallets and monitoring logins from new locations (...). There are several solutions we are working on, the most important of which is the launch of mandatory 2FA, as this should address a large part of the problems we are facing," he said.

"We are still talking about a trading account, so we believe it is important for customers to be able to access their accounts quickly. The solutions must provide complete security, but they cannot be too complicated," he added.

As CEO Omar Arnaout announced, the company will also examine behaviour patterns.

"We will want these patterns – strange behaviour on accounts, login locations, deposit and withdrawal patterns – if it is suspicious, we will react. We do not know whether these will be email notifications or short-term account blocks requiring additional authentication," he added.

In the first half of 2025, over 361,600 new customers (up 55.7 percent y/y) joined the XTB app and platform user base. In the second quarter alone, the company acquired over 167,000 users.

The number of active customers rose to a record level of 853,900 (up 69.9 percent y/y) compared to 502,600 at the end of the first half of 2024.

The management board's ambition for 2025 is to acquire an average of at least 150,000-210,000 new customers per quarter.

As a result of the measures implemented, the group acquired a total of 61,900 new customers in the first 30 days of July 2025.

"We hope to exceed 2 million customers this year," said the CEO.

As part of its international expansion, XTB has opened a second office in the UAE, where it is focusing on strengthening its brand and awareness of its offering. In Chile, the company obtained an additional licence a few months ago to offer shares and ETFs.

"We have been running a small business on the Hungarian market for years. We have strengthened the brand and want this market to become one of the most important in Europe," added Arnaout.

XTB has also started operations in Indonesia and is awaiting a licence in Brazil.

"The two most important products introduced in the first half of the year are PEA accounts for customers in France – this product will be further developed. The second product is the introduction of IKZE in Poland. Additional products that we want to introduce this year are options and cryptocurrencies,’ said CEO Omar Arnaout.

The CEO underlined that the introduction of the MiCA directive in Poland keeps getting postponed.

"We have applied for a licence in Cyprus, we are in contact with the regulator and we hope to receive it within a few months," he said.

"We are looking into launching cryptocurrencies in our other subsidiaries. As far as Poland is concerned, we have to wait for the directive to be implemented. (...) Everything indicates that it will not appear before December," added the board member.

XTB also plans to introduce options.

"We are constantly working on a technical solution. It will most likely be ready in early autumn, but we are in the licensing process, which depends on the Commission, so it is difficult to say when we will be ready to offer this product," said Kaczmarzyk.

"But we have a strategy similar to that related to cryptocurrencies – we are thinking about introducing the solution in subsidiaries and, once we have it ready, moving it to other markets after obtaining a licence," he added.

doa/ han/